Our Guarantee at Run Away Shoes
We like to say “Guarantee” instead of “Return Policy.” A guarantee, to us, means that we are committed to finding a pair of shoes that works for you!
After the fit process is complete, when you are confident in a pair of shoes that you have selected, we recommend every customer try the shoes out at home and be sure they are the correct shoes for them. We understand that a new pair of shoes may feel different in the store than it does out on the roads, in the gym, or around your home.
We have all had the unfortunate experience of a great shoe in the store, and after the fourth run it turning into our worst enemy. Though we try to avoid this in our efforts working with you the first time you visit the store, sometimes you do not know how a shoe will work until you do your chosen activity in them.
We want you to be happy with your shoes!
Sometimes it is already hard enough to get out the door for a workout. We do not want your shoes to contribute to you dragging your feet (pun intended!). Our guarantee is that if you are not happy with your shoes; bring them back to the store within 30 days of purchase. We will take from the experience that you had with the initial pair and work with you to find a different pair of shoes.
If you have any questions, please contact us!